At Gravel Hill Tyres, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Vehicle Information: Vehicle make, model, registration number, and service history.
• Payment Information: Credit/debit card details or payment method when you make a purchase.
• Technical Data: IP address, browser type, device information, and browsing behavior.
• Communication Data: Your communications with us, including emails, calls, and messages.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To schedule appointments, process orders, and provide vehicle repairs or other requested services.
• Communication: To contact you regarding your service requests, reminders, and promotional offers if you have opted in.
• Payment Processing: To securely process your payments and manage invoices.
• Improving Our Services: To analyze customer behavior and improve our website and services.
• Legal Compliance: To comply with legal obligations, such as tax regulations and data protection laws.

3. How We Protect Your Information

We are committed to ensuring that your personal data is secure. We implement a variety of security measures, including:

• Data Encryption: Secure encryption of payment and sensitive information.
• Access Control: Restricted access to personal data within our organization.
• Regular Security Audits: Periodic reviews of our data security practices to protect against unauthorized access or breaches.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted third-party service providers who help us deliver our services, such as payment processors or IT support.
• Legal Authorities: If required by law or in response to legal proceedings, we may share your information with government authorities or regulators.
• Business Partners: If necessary, we may share information with business partners for joint services (e.g., vehicle parts suppliers).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to:

• Analyze website traffic and user behavior
• Personalize content and advertisements based on your preferences

You can control or disable cookies through your browser settings, but this may impact certain features of the website.

6. Your Rights

You have the following rights concerning your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Restriction: Restrict the processing of your personal data in certain circumstances.
• Objection: Object to the use of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at gravelhilltyres@gmail.com

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or regulatory requirements.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy regularly to stay informed of how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Gravel Hill Tyres
Email: gravelhilltyres@gmail.com
Phone: 07533331162
Address: Kenilworth, Gravel Hill, Chalfont St Peter, Gerrards Cross SL9 9QP

This Privacy Policy was last updated on Oct 01, 2024.